Cookie Policy

1. Introduction

1.1 Our website uses cookies.
- Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

2. About cookies

2.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
2.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3. Cookies that we use

We use cookies to store your preferences in relation to the use of cookies. Cookies used for this purpose are: all cookies by florence.chat.

4. Cookies used by our service providers

4.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
4.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/. You can more about the cookies used by Google Analytics here https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
4.3 We use the Facebook Messenger Chat Plugin to provide you with the possibility to chat with Florence through Facebook Messenger on our webpage. This service uses cookies for the login in your Facebook messenger account. You can view the privacy policy of this service provider at https://www.facebook.com/about/privacy. The relevant cookies are: all cookies by staticxx.facebook.com and facebook.com.

5. Managing cookies

5.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.

6. Our details

6.1 This website is owned and operated by PACT Care BV.
6.2 Our principal place of business is at Herengracht 420, 1017BZ, Amsterdam, Netherlands
6.3 You can contact us:
(a) by post, to Herengracht 420, 1017BZ, Amsterdam, Netherlands;
(b) by telephone, +31 20 893 4143;
(c) by email, using info[at]pact[dot]care

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